Access by area:
There is level access to the main entrance from The Mall, which includes one set of automatic sliding doors. All walking areas within the building are kept clear at all times. We do not have any parking on The Mall, however car and taxi dropoffs are possible (please note that at times The Mall is restricted to traffic). Contact us in advance of your visit for more information.
Box Office / Bookstore
These are both situated in the main foyer at ground level. This area is wheelchair accessible.
There are five steps leading down to the Lower Gallery or a platform lift (max. weight 300kg) located by the entrance to the gallery. This is a staff operated lift: please ask a member of staff for assistance.
There is limited step free access to the Studio. There is a step free route, however it involves using a different entrance to the building, at Carlton House Terrace at the top of the Duke of York Steps. Once in the Studio, there is 25-metre outdoor step free route (via a platform lift) to accessible toilets at a neighbouring premises, with whom we have a special agreement.
Cinemas 1 and Cinema 2 are accessible via ramp. There is space for two wheelchairs in each cinema. Please let us know at the time of booking as we may need to adjust the seats in advance.
There is a platform lift (max. weight 300kg) located by the entrance to the Theatre. This is a staff operated lift: please ask a member of staff for assistance.
The Bar has two levels. Most of the Bar is on ground level (Lower Bar).
The Upper Bar can only be accessed via a set of stairs with 10 steps, with handrails on both sides.
Table service is available for those who cannot use the stairs by speaking to a member of Bar staff.
Upper Gallery / Nash + Brandon Rooms
There are 33 steps leading from the Canteen to the Upper Gallery. There is limited step free access to the Upper Gallery.
There is a small passenger lift, but it is not large enough to accommodate a person using most large motorised wheelchairs (see below for lift measurements). The individual would be required to transfer from their wheelchair into a chair placed in the lift, and our staff would transport the wheelchair separately. The passenger lift is not in a public area. Our staff will be happy to assist with this process but it will not be suitable for those who are unable to transfer from their wheelchair, or those using a motorised wheelchair.
There is a temporary ramp that can be erected at our private staff entrance at 12 Carlton House Terrace (there are otherwise six steps from street level to this entrance). Using this entrance provides step free access to the Upper Gallery.
Accessing this entrance can be achieved by exiting from the main entrance, travelling along The Mall to Trafalgar Square, Pall Mall, Waterloo Place and then Carlton House Terrace. Please ask on arrival if you would like to use this entrance and our staff will be happy to help you.
From the Upper Gallery, there is a staircase leading to the Nash and Brandon Rooms. Where it is a suitable option, the small passenger lift also extends to the Nash and Brandon Rooms on the first floor. If you are attending an event in the Nash and Brandon Rooms and you have special access requirements, our staff will provide further information in advance.
Specifications of lift serving Upper Gallery and Nash and Brandon Rooms: Inside of lift width 0.87m, depth 0.81m. Ground floor entrance: width 0.57m. First floor entrance: width 0.59m.